chill day

Pretty day, windows open, that weird nausea I had for days is gone now yay, back on track with the continued calorie restriction fasting salssssaaaaaa, stripping the house a little doing some cleaning in the event I get a call and wind up out of town. Sort of gaming but that's really hard with such a delightful glut cramp, so I'm moving around a lot. Stretching it out and walking it off haven't work, water isn't working, probably wind up on a heating pad. During the hottest time of year. Since that is my worst complaint, I'm feeling pretty chipper about life in general today. btw, electrolytes looked great when I went in, so it's not that, either.

I don't like making phone calls but they'd been piling up and I needed to handle them before whatever, so yesterday I spent an hour going down a list. The Verizon call was especially speshul. I like Verizon, they've been really dependable, but I had a time crunch on a phone trade in worth $350. Got a text from V last Saturday that they hadn't received my trade in yet, I had 10 days to take advantage of this offer before it was *poof* GONE. Well, my UPS tracking said it arrived 2 days before I got that message, so of course it would probably sit on the dock till a day too late, right? So I tried going through the app, the app sucketh mightily and was unusable for my need, wound up calling.

I feel really bad for noobs being trained in who are unfamiliar with company, product, policies, whatever office software they're using for customer service, and basic American English words, phrases, and concepts. I did get a person who did speak English clearly, which was awesome, and I was treated very courteously and patiently, but that poor man...

So this is a note for Verizon and any other phone bank support, pleasepleaseplease spend a little time familiarizing your customer service phone employees with actual services you actually offer and what all those entail.

All I wanted to do was help them verify that my phone had already arrived on their dock 5 days previously since I hadn't received an update from their last message from before the weekend. All I wanted to do was share a UPS tracking number and a serial number.

Those were completely alien concepts, not just misunderstood. Whoever I spoke with had never used UPS in their life and didn't have a clue what a shipping tracking number from a customer was. He kept trying to assist me with what he could understand and we kept going in circles starting over, as slowly and patiently as I could go. I finally just had to say Look, your system says my trade in phone is not there yet, my shipping information says it arrived already before I got this message, if I miss this trade in because my phone is sitting unprocessed on your dock, I'll be out $350, and if that happens, I WILL WANT MY PHONE BACK. Keep in mind he had timed out 3 times already to talk to a floor manager who apparently knew as little about the procedure as he did and that he'd even tried telling me he found my phone in the system and I had to tell him it was the wrong phone, not the trade in. I mean, huge difference between and S22 and an S6.

So he finally had me read the message I'd received from Verizon, twice. Word for word, spelled it all out in the recording this service call was going into, and then I repeated exactly what I'd been saying about my tracking number showing it had arrived 2 days prior to the message they sent me and that I had the tracking number and serial number to verify. I then added one more time for emphasis that I would be wanting this phone back if they tried to tell me I missed the limited time trade in for $350 back on my balance. After that I said maybe I'll just go back to my Verizon store and see if they can trace my phone, said thank you for trying to help me and have a good day and hung up.

2 1/2 hours later I got another message from Verizon that they'd received my trade-in device and would let me know they'd be inspecting it and then update me again. So apparently it has to pass an inspection now, which was never told to me during my new phone purchase. At any rate, I guess the recording playback made sense to someone on the floor and *they went to the dock, found my phone, and processed it in.

*I very strongly suspect that the phone bank was nowhere near the dock, which was in Forth Worth, and more phone calls were made in interim. If these were international calls, Imma call that a fail, Verizon.

Yeah, I've worked customer service in person and on calls in several jobs, that was a real mess.

I've been up and down from here, gonna let this go.

Let's see what youtube suggests. This is interesting... o_O Deployment? Check comments in the live stream on this vid.